Customer Service

Direct access to the relevant people relating to your individual needs

Big Web Warehouse is a customer focused team, every person operating within the business is driven to ensure that customer service levels are second to none. As a family business you will find that we offer all of our clients, big or small, the same high level of customer service.

The Account Manager will provide you with direct access to the relevant people relating to your individual needs. Using the online system you are able to see live activity relating to your order or pallets. All activities are recorded in real time which gives you the assurance of total visibility of your stock or orders in progress.

If you have a question about your palletised stock that requires a fast response we believe you should have the ability to ask a human being on the shop floor instead of going through an Account Manager.

We give you direct access to ensure that you get the answer you need as quickly as possible.