Welcome to Big Web Warehouse Shop and thanks for visiting!

Satisfaction Guaranteed

One Year Parts and Labour Warranty
If any product is found to be faulty in parts or workmanship within one year of purchase we will offer to repair or replace it at no cost to you. If we ask you to return the product to us we will credit you with the cost of return postage. We will ask for a description of the fault. The warranty does not cover normal 'wear and tear' that occurs in normal everyday use or damage sustained by misuse or use outside the manufacturer's instructions. If we are unable to replace or repair the item for example, because the product is not available and the item is returned to the warehouse, we will refund the cost of your purchase.
 

Terms of Supply. Big Web Warehouse Limited terms and conditions of sale may be found here. These terms and conditions of sale set out our contractual commitments and they do not affect your statutory rights.


Big Web Warehouse Ltd Refunds and Returns Policy

If you are not 100% happy with your product, you may return it to us in its original condition and in its original packaging within 7 days of receiving the delivery for a full refund or exchange. The refund will be made within 30 days of receiving the returned goods using the original method of payment. The goods must be returned in their original condition. Returning the goods is at your own expense and is non-refundable. If the product has been used or packaging lost or damaged we reserve the right to apply a re-stocking or repair fee and this will be deducted from the refund.


Delivery

We want to deliver your purchase to you in the shortest possible time and will do our utmost to ensure this happens.

Delivery is to your door by a tracked national parcel carrier, so if you have any concerns about your delivery we can identify where it is and when it will be delivered. If you suspect delivery may be a problem, please add information to your delivery details when you order e.g. 'leave in porch if no reply' or 'leave at No19 if no reply

If the delivery fails because the carrier is unable to hand over the parcel for signature or there is no additional information to help the carrier to make the delivery, the parcel will be returned to the local carrier depot and you will receive a card from them asking you to call the depot. If you do not call the depot or fail to contact Big Web Warehouse on 0800 074 7234, the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the delivery.

If you have any questions please call on 01733 405100 or use our contact form.